From payment to parcel delivery
Choose an available delivery and payment method, check the summary and follow the progress of your order. The key steps are explained below.
General shipping information
In the FEROSUP store, we provide various delivery methods, the current availability of which depends on the place of delivery, the value and parameters of the order and the current offer of carriers.
We prepare shipments with great care, using materials appropriate to the type of products ordered. Depending on the content of the package, we use, among others: protective covers, bubble wrap, cartons and outer packaging to reduce the risk of damage during transport.
The cost of standard materials used to prepare the shipment is included in the order processing costs and is not charged to the Customer as a separate fee, unless otherwise expressly indicated before placing the order.
Depending on the current offer of the Store, the following may be available:
- courier delivery,
- delivery to a parcel machine,
- delivery to collection point,
- Poczta Polska shipment,
- ORLEN Parcel,
- DPD,
- cash on delivery,
- international shipping.
Current delivery methods, their prices and the possibility of using cash on delivery are always presented when placing an order.
If a given shipment has the ability to be tracked, the Customer will receive a number or link to check its status, if the carrier provides such a service.
Limit hours for shipping
Cut-off times for orders ready for processing on business days: InPost courier and parcel lockers — 17:00; ORLEN Paczka — 15:00; Poczta Polska and DPD — 14:00; UPS — 12:00. Orders ready after the cut-off are prepared on the next possible business day. Prepaid orders require payment confirmation.
International shipping
The FEROSUP store allows you to process orders with delivery outside Poland to countries available when placing the order.
To check the possibility of delivery to a given country, please select the appropriate delivery country when placing the order. The system will display available shipping methods and their current cost.
The expected delivery time of a foreign shipment depends on the destination country, the selected carrier service, customs clearance - if applicable - and other circumstances beyond the Seller's control.
In the case of shipments sent outside the European Union, additional customs, tax or import duties may occur under the regulations of the destination country. If the obligation to bear them rests with the recipient in accordance with the regulations of the relevant country, they are not part of the price of the Goods or the delivery cost charged by FEROSUP.
The availability of cash on delivery for international shipments depends on the country and the carrier's offer. If this option is not available, the order requires payment in advance.
Return of order
A consumer who has concluded a distance contract may, in principle, withdraw from the contract without giving a reason within 14 days from the date of receipt of the Goods.
The declaration of withdrawal from the contract can be sent to the e-mail address kontakt@ferosup.pl. Using the contact form is not obligatory.
After withdrawing from the contract, the Goods should be sent back immediately, no later than 14 day, to the following address:
FEROSUP
ul. Zbożowa 42B/303
40-657 Katowice
tel.: +48 881 206 372
The return of the Goods in the event of withdrawal from the contract is free of charge - the direct cost of return is borne by the Seller.
The payment is refunded on the terms specified in the Store Regulations and applicable law.
The consumer is liable for any reduction in the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish their nature, characteristics and functioning.
The right to withdraw from the contract may not apply in cases specified by law, in particular in relation to Goods delivered in a sealed package which, after opening, cannot be returned due to health protection or hygiene reasons.
Other information
Current payment methods are presented when placing an order. In the case of electronic payments, the order processing may begin after the Store receives confirmation of correct payment.
Full discretion
Orders are packed in neutral outer packaging. The packaging does not contain information indicating the type of products purchased, with the exception of data and markings required for proper shipment or delivery or required by law.
The sender's data placed on the shipment may include data necessary to provide the transport service and handle the possible return of the shipment.
Estimated transit time after dispatch
| Delivery | Business days |
|---|---|
| Courier, InPost and ORLEN, including cash on delivery | 1 |
| International DPD — Europe | 2–4 |
| Postal delivery — EU | 4–7 |
| Postal delivery — outside the EU | 7–20 |
These are estimates counted from dispatch. Order preparation time is separate. Service availability depends on the address and order.
How to pay for your order
Tpay
Choose from the methods offered by the payment provider, such as BLIK, online transfer or card.
PayPal
Confirm the payment in PayPal and return to the store. Check the amount before authorising.
Bank transfer and cash on delivery
Transfer details are provided with your order. Cash on delivery is available only for eligible delivery methods.
Only payment methods available for your order are shown. The amount and terms are displayed before confirmation. After an interrupted payment, check the transaction status before trying again.